Head of Content Discovery & Personalisation, Sky
Joining Sky from the wholesale telecoms industry nearly eight years ago, Caroline has spent a large proportion of her time at Sky as the Group Content Discovery SME within Group Product & Supply.
With a thirst for knowledge and the desire to understand how things work, for the last five years she has been instrumental in shaping and adapting the VOD catalogue, content discovery and metadata workflows across the Group, working as a force for change within both Product and Technology teams. Challenging the norm and working in collaboration with colleagues in Italy and Germany she spent the last two years driving through the relevant headend, backend and process changes required to drive the Q experience in each territory.
Moving from her role within Sky’s Group Product Architects organisation to be the Head of Content Discovery & Personalisation in early 2018, Caroline is extending her technical expertise into a more strategic and customer experience focused role, right at the heart of Sky’s product experience.